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Date Posted: 10/5/2023 3:19 PM ET
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Last Edited on: 11/8/23 3:17 PM ET - Total times edited: 2
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Date Posted: 10/5/2023 5:07 PM ET
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excellent idea to hold members accountable on both sides of the fence~ would save tons of PMing back and forth, I would think also. that would also give the PBS web crew all the info they needed as proof sent/received so less actions needed for them too!  



Last Edited on: 10/5/23 5:08 PM ET - Total times edited: 1
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Date Posted: 10/5/2023 5:41 PM ET
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When I send out a book, I PM the member the tracking number. Yet I still find myself having to PM some members a week or so after the book was delivered. to get htem to acknowledge. And there are some members I have to PM a week after my first "Your book was delivered a week ago on..."  message. This is actually becoming more frequent for me, compared to previous years.

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Date Posted: 10/5/2023 5:56 PM ET
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Last Edited on: 11/8/23 3:17 PM ET - Total times edited: 1
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Pat O. (PatinCO) - ,
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Date Posted: 10/6/2023 11:58 AM ET
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I've had people send me the tracking number, but after I've read the message I seldom go back to it to check so having it right there where you can see it in the book area would be great.  

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Date Posted: 10/6/2023 1:19 PM ET
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Good idea, Michele :) I also try to always PM tracking. 

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Date Posted: 10/6/2023 11:43 PM ET
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Last Edited on: 11/8/23 3:17 PM ET - Total times edited: 1
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Date Posted: 10/7/2023 3:48 PM ET
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Makes me wonder how many complaints about requestors 'not marking books received ' PBS receives in a month. I have had 2 in as many months. I know Thomas complains about an increase in those incidents. 

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Date Posted: 10/7/2023 6:43 PM ET
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Last Edited on: 11/8/23 3:18 PM ET - Total times edited: 1
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Date Posted: 11/6/2023 10:00 PM ET
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Hi Michelle,

I think you should clarify whether you are suggesting an option for convenience or a mandatory process change.  Your idea starts as an option, ( "...you could enter the tracking number") buts ends as a mandate "... if people had to put in a tracking number".

I'm slightly in favor of having such a box as an option - I wouldn't use it myself, but it might cut down on the number of pointless private messages I receive.
But it runs the risk of increasing conflict in cases where tracking indicates delivery but the item hasn't actually been received. The USPS is known to misdeliver tracked packages; I'm a much better judge of whether I've actually received a package then Delivery Confirmation is.

I'm against requiring entering a tracking number as I think it would increase my effort in mailing without any benefit to me.

Cheers,
-bret