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The Civility Solution: What to Do When People Are Rude
The Civility Solution What to Do When People Are Rude
Author: P.M. Forni
Many of us find ourselves confronted with rudeness every day and don?t know how to respond. P.M. Forni, the author of the acclaimed Choosing Civility, has the answer. In The Civility Solution, he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following...  more »
ISBN-13: 9780312369644
ISBN-10: 0312369646
Publication Date: 9/1/2009
Pages: 192
Rating:
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0 stars, based on 0 rating
Publisher: St. Martin's Griffin
Book Type: Paperback
Other Versions: Hardcover
Members Wishing: 1
Reviews: Member | Amazon | Write a Review

Top Member Book Reviews

reviewed The Civility Solution: What to Do When People Are Rude on
Helpful Score: 2
Has very everyday situations for examples, even though some of them do not apply to me, I could "see" it happen. I especially liked the 2nd half of the book where he talks about personality types, very interesting, opened my eyes to myself and those around me, I don't take rudeness personally now. the other day I was driving and someone cut in front of me and gave me the bird (why? who knows), I barely noticed; my husband was shocked at my reactions because it was so much not like me, normally I would blow up and in some cases would try to catch up to see the offender...I didn't care, I let him deal with own problem of being rude. Another points that stroke our at me is where he says that usually no person in a clear healthy mind is rude, that there is a reason behind all rude behavior. It helped me to literally pretend that I am in a bubble and no one can see it and I am the only one who decides when to let it down (this is one of the authors suggestions by the way). I am very glad I read this book. I tended to take everything personally, from slow checkout lane, to a rude telemarketer, I was almost always in a bad mood because of this....I am so happy now because I do not care, i learned to know that none of those people know me and there is no way they can do anything specifically pointed towards me. I cannot say this book is a lifesaver, that would be too dramatic, but definitely made mine more pleasant. I recommend it to any one who tends to take rudeness as a personal act, and I think those who ARE rude should read it themselves. I have symphathy for such people now. The other day in a park there was a lady yelling and snapped at my kid, instead of jumping in with a red face I simply asker her if she was having a bad day, a miracle happened! Anyway, read it and you will be glad you did
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