Skip to main content
PBS logo
 
 

Search - Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight Delivering WorldClass Customer Experience the MercedesBenz Way
Author: Joseph Michelli
A first-hand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industrie...  more »
ISBN-13: 9780071806305
ISBN-10: 007180630X
Publication Date: 12/6/2015
Pages: 288
Rating:
  ?
0 stars, based on 0 rating
Publisher: McGraw-Hill Education
Book Type: Hardcover
Members Wishing: 0
Reviews: Amazon | Write a Review


Genres:


Back to the Top ↑
By using this Web site, you confirm that you have read, understood, and agreed to be bound by the Terms of Use. As an Amazon Associate we earn from qualifying purchases.
US Patent Number 7,877,315 | Copyright © 2004 - 2024 PaperBackSwap.com. All Rights Reserved.