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Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organisation
Firing on All Cylinders Tried and Tested Techniques to Improve the Performance of Your Organisation
Author: Jim Clemmer, Barry Sheehy
At the heart of this book are twelve key service/quality improvement areas-or cylinders-that include: signaling commitment; listening to internal/external customers; education and awareness; hiring and orienting; improving processes, and more!
ISBN-13: 9780749910761
ISBN-10: 0749910763
Publication Date: 7/25/1991
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Publisher: Judy Piatkus Publishers Ltd
Book Type: Hardcover
Members Wishing: 0
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