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The One Minute Apology : A Powerful Way to Make Things Better
The One Minute Apology A Powerful Way to Make Things Better
Author: Ken Blanchard, Margret McBride
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employe...  more »
ISBN-13: 9780688169817
ISBN-10: 0688169813
Publication Date: 1/2003
Pages: 128
Rating:
  • Currently 3.8/5 Stars.
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3.8 stars, based on 3 ratings
Publisher: William Morrow
Book Type: Hardcover
Other Versions: Paperback, Audio Cassette
Members Wishing: 0
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