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Search - Perfect Phrases for Dealing with Difficult People

Perfect Phrases for Dealing with Difficult People
Perfect Phrases for Dealing with Difficult People
Author: Susan F. Benjamin
"I have to say something. But what?" How often have you felt that way? How often have you known you must say "something" to a bullying boss, angry employee, complaining colleague or cranky customer? This practical, all-purpose guide to dealing with difficult people give you hundreds of ready-to-use phrases to help you turn co...  more »
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ISBN-13: 9781606712832
ISBN-10: 1606712837
Publication Date: 1/1/2008
Pages: 226
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Publisher: MJF Books
Book Type: Hardcover
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