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Topic: Purging former members

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JRS75 avatar
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Subject: Purging former members
Date Posted: 8/20/2023 4:10 PM ET
Member Since: 8/27/2006
Posts: 168
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So what does it take for PBS to purge inactive members?  I have a request for a book that looks like it will time out.  When I look at their bookshelf they haven't posted any books since 2019.  Is it safe to assume they're no longer members?  If so, wouldn't PBS have done something when they didn't renew their membership?

riksny avatar
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Date Posted: 8/20/2023 6:32 PM ET
Member Since: 8/25/2009
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They just end up being a la carte members.

lionrose avatar
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Date Posted: 8/20/2023 7:32 PM ET
Member Since: 6/30/2007
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After a certain number of requests going unanswered or timing out the member account is flagged or put on hold. PBS does not disclose the number of times it takes, but it does happen.

Last Edited on: 8/20/23 7:33 PM ET - Total times edited: 1
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Pat O. (PatinCO) - ,
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Date Posted: 8/21/2023 1:53 PM ET
Member Since: 8/19/2007
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There are people showing as still members that I know are deceased and some that quit over 5 years ago are still showing up. One reason I think is if they are purged then membership will go down, but is that any worse than books being offered to non-members and waiting and members becoming frustrated? 

rebeccam avatar
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Date Posted: 8/21/2023 4:07 PM ET
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Accounts also go on hold if someone doesn't log into the site in 18 months. 

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Date Posted: 8/21/2023 5:53 PM ET
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I would also appreciate inactive accounts to be dealt with better. I do think, just my opinion, all PBSers who are active, should be able to PM. 

bookbuggg avatar
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Date Posted: 8/21/2023 7:11 PM ET
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I don't know if this is done, but it would be pretty easy to pull the people who haven't logged in for 12 months or 18 months and send them an email, and if they never answer or it bounces back then they can go as an inactive member. At the very least, pull the books from their bookshelves and if they have an automatic request on takevthat off and put their wl on vacation hold.

IlliniAlum83 avatar
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Date Posted: 8/21/2023 8:44 PM ET
Member Since: 4/28/2009
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All good recommendations for anything over 12 months inactive I think. 
Google is getting rid of email accounts that have been inactive come December so obviously it can be done. They emailed anyone who hasn't been active recently to let them know. I then told them I had tried repeatedly more than 3 years ago to deactivate my gmail account to no avail as the system would not let me. 

JRS75 avatar
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Subject: As predicted...
Date Posted: 8/23/2023 5:58 PM ET
Member Since: 8/27/2006
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As I predicted the request timed out for lack of a response.