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Ready Made Activities for Customer Care (Institute of Management)
Ready Made Activities for Customer Care - Institute of Management
Author: Simon Johnson
Designed to develop customer care skills, this book contains over 12 hours of ready-made training. Activities include: identifying your real customers; understanding customer expectations; communicating care to customers; telephone and face-to-face skills; and handling complaints.
ISBN-13: 9780273606840
ISBN-10: 0273606840
Pages: 224
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Publisher: Trans-Atlantic Publications
Book Type: Paperback
Members Wishing: 0
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