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Social Skills at Work (Problems in Practice)
Social Skills at Work - Problems in Practice Author:David Fontana In Social Skills at Work, David Fontana provides a clear and concise introduction to all aspects of interpersonal skills, showing how we can refine or enhance our own social skills for a wide variety of work situations. Some of the topics included are practicing self assertion, diffusing difficult situations, making social contact, dealing with ... more »emotions that cannot be socially expressed at work, breaking bad news, shyness, relating to social and ethnic minorities, and leadership. Techniques and exercises are also included.« less