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Up Your Service Insights
Up Your Service Insights
Author: Ron Kaufman
Amazing stories of spectacular service ? and how you can do it, too. Real drama and trauma of service disasters ? and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest ...  more »
ISBN-13: 9789810459390
ISBN-10: 9810459394
Publication Date: 5/14/2002
Pages: 268
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Publisher: Ron Kaufman Pte Ltd
Book Type: Paperback
Members Wishing: 0
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